All Systems Operational

About This Site

This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.

What you’ll find here:
1) Current status for Socure APIs, dashboard, and core services
2) Active incidents and maintenance with impact, updates, and resolution details
3) Historical uptime and past incidents so you can understand performance over time

If you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.

Uptime over the past 90 days. View historical uptime.
Socure ID+ Platform Operational
Sigma Identity Fraud Operational
Sigma Synthetic Fraud Operational
Predictive DocV Operational
KYC Operational
Email RiskScore Operational
Address RiskScore Operational
Account Intelligence Operational
Phone RiskScore Operational
Sigma Device Operational
Alert List Operational
Decision Operational
eCBSV Operational
Graph Intelligence Operational
Negative Positive List Operational
Sigma First-Party Fraud Operational
Prefill Operational
International Verify (eKYC) Operational
International Phone RiskScore Operational
International Prefill Operational
OTP Operational
Silent Network Authentication (SNA) Operational
Global Watchlist Operational
Global Watchlist Screening with Monitoring Operational
Watchlist Standard Operational
Watchlist Plus Operational
Watchlist Premier Operational
Socure SDKs Operational
SigmaDevice iOS Operational
SigmaDevice Android Operational
DocV Android Operational
DocV iOS Operational
Device Risk - WebSDK Operational
DocV WebSDK Operational
Admin Dashboard Operational
Developer Hub Operational
RiskOS Operational
RiskOS Platform Operational
Sigma Identity Fraud Operational
Sigma Synthetic Fraud Operational
Predictive DocV Operational
KYC Operational
Email RiskScore Operational
Address RiskScore Operational
Account Intelligence Operational
Phone RiskScore Operational
Sigma Device Operational
Alert List Operational
Decision Operational
eCBSV Operational
Negative Positive List Operational
Graph Intelligence Operational
Sigma First-Party Fraud Operational
Phone RiskScore Operational
Verify (eKYC) Operational
Prefill Operational
CNAM Operational
OTP Operational
Silent Network Authentication (SNA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 26, 2026

No incidents reported today.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

[SEV3] eCBSV API Outage Resulting in 5xx Errors
Resolved - At approximately 4:56 (ET), service has been restored and eCBSV is operating normally at this time. We apologize for any inconveniences this may have caused.
Oct 23, 17:12 EDT
Monitoring - SSA is currently experiencing a service-impacting event affecting multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions are affected as the disruption was first noted at approximately 4:47 PM (ET) on October 23, 2026. We will share another update once we receive notice that service has been restored, and eCBSV is operating normally again.
Oct 23, 17:00 EDT

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Resolved - This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.
Oct 19, 21:57 EDT
Monitoring - Our team has taken steps to mitigate the latency experienced for DocV image display and downloads. There continues to be no impact to DocV evaluations at this time and the team will continue to monitor the situation. We will provide another update once all impact has been resolved.
Oct 19, 17:15 EDT
Investigating - We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.
Oct 19, 15:04 EDT

Oct 18, 2026

RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Resolved - SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions were affected as the disruption began at approximately 2:50PM (ET) on October 18, 2026, and was resolved at approximately 3:10PM (ET). Service has been restored, and eCBSV is operating normally at this time.
Oct 18, 15:33 EDT

Oct 17, 2026

No incidents reported.

Oct 16, 2026

[Sev3] Elevated error rate for RiskOS Evaluation APIs
Resolved - The incident has been resolved, and we are no longer seeing errors. Services are operating normally, and we’ll continue to monitor performance. We appreciate your patience while we worked through this.
Oct 16, 22:10 EDT
Update - We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.
Oct 16, 18:59 EDT
Monitoring - We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.
Oct 16, 17:18 EDT
Investigating - Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we investigate.
Oct 16, 16:20 EDT

Oct 15, 2026

RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Postmortem - Read details
Oct 16, 21:42 EDT
Resolved - Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
Oct 15, 22:23 EDT
[SEV 1] Outage Resulting in 5xx Errors
Postmortem - Read details
Oct 16, 21:42 EDT
Resolved - Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
Oct 15, 19:08 EDT
Update - Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
Oct 15, 19:04 EDT
Monitoring - Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:20 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
Oct 15, 19:04 EDT
Investigating - We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
Oct 15, 18:39 EDT
[SEV3] - eCBSV API Outage Resulting in 5xx Errors
Resolved - SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. The disruption began at approximately 10:19AM (ET) on October 15, 2026, and was resolved at approximately 10:41AM (ET). Service has been restored, and eCBSV is operating normally at this time.
Oct 15, 11:59 EDT
Monitoring - Error rates have subsided over the last few minutes. We are monitoring these rates, and pending our vendor response.
Oct 15, 10:55 EDT
Identified - We are currently experiencing an unplanned outage affecting the eCBSV module due to SSA responses, resulting in 5xx errors. Socure has contacted the vendor to investigate the issue and determine when service is expected to be restored.
Oct 15, 10:52 EDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

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